Delete Your Account

Pieces: Block Puzzle! · Nish Games

You can delete your Pieces: Block Puzzle! player account and the data associated with it at any time. There are two ways to do it.

1. Inside the App (fastest)

Open the App and tap the gear icon on the main menu to open Settings.
Scroll to the Account section and tap Delete Account, then confirm.
If you signed in with Apple or Google, you may be asked to sign in once more to confirm it is you. Anonymous accounts are deleted right away.

Deletion completes within seconds. The App then removes its local files and starts fresh, as on a new install. Only its on-device settings stay (such as volume, language, and the days on which the Daily Puzzle was played on the device); they are not linked to any account.

2. By Email (no App needed)

If you no longer have the App installed, or cannot sign in, send a deletion request to the address below from the email address of the Apple or Google account you signed in with. Include your in-game player name if you remember it.

Email support@nishgames.com with the subject "Delete my Pieces account"

We verify that the request comes from the account holder and complete the deletion within 30 days, usually much sooner. You will receive a confirmation reply. Anonymous player accounts have no email address: an anonymous account can only be deleted from inside the App on the device it was created on, or you can email us the player name shown on the leaderboards and we will remove that record.

What is deleted

Your player account (its random identifier survives only in the deletion marker described below), your cloud save (solved levels, Daily Puzzle times, Time Attack best, streak, Gold and hint balances, the avatars and piece skins you own), your player name and avatar, your leaderboard entries (Journey, Time Attack, and every Daily Puzzle day you played), your trophies, and your sign-in credentials with our authentication provider. If you signed in with Apple, the Sign in with Apple authorization is revoked as well.

What is kept, and for how long

Purchase records. When your account is deleted, the link between your account and each Gold pack purchase is removed: the account identifier is cleared and replaced by the deletion date, so the record can no longer be tied to you. What remains is the store's identifiers for the purchase (Apple's transaction identifier, or Google's order identifier and purchase token), the product bought, the amount of Gold credited, and the dates it was credited and, if applicable, refunded. We keep these anonymised records so that a refund reported later by Apple or Google can still be matched against the purchase, and as our sales bookkeeping after that; they are not deleted, but they contain nothing that identifies you.
Unsynchronised Daily Puzzle entries. In rare cases a Daily Puzzle entry recorded on a device that never synchronized with your account may remain; it contains only the player name used at the time and a solve time, and it is no longer linked to any account. Email us the name and we will remove it.
Trophy award records. For each closed Daily Puzzle day and Time Attack week we keep a record of the places and results for which trophies were awarded (for example "first place, 0:33"), without any account identifier or player name, so that no trophy is ever awarded twice. It cannot be linked to you.
Deletion marker. A record holding only your former random account identifier and the date of deletion. It is linked to nothing else and stops a device that still holds the old session from writing new data under that identifier. It is kept indefinitely.
A guest account you left behind. If you played as a guest and then signed in with an Apple or Google account that already had a Pieces account, the App switched to that account and left the guest account behind (the App warns you before this happens). Deleting your signed-in account does not reach it. Email us its guest player name and we will delete it.
Backups. Residual copies may persist briefly in routine backups before they are overwritten.
Nothing else is kept.

The full description is in section 6 of our Privacy Policy.

Purchases

Gold, hints, avatars, and piece skins cannot be restored after deletion. If you have an open refund request with Apple or Google, complete it before deleting your account.

Nish Games (Sarp Eroğlu) · support@nishgames.com · Privacy Policy · Terms of Service · Support