Need help, found a bug, or have a suggestion? We would love to hear from you and usually reply within 1–2 business days.
How do I keep my progress across devices?
Open Settings (the gear icon on the main menu), tap Manage Account, and sign in with Apple or Google. Your progress, Gold, hints, avatars, and piece skins are then saved to your account and restored when you sign in on another device. Signing in for the first time keeps everything you collected as a guest.
Progress made without signing in stays on the device you are playing on, so if you plan to buy Gold, sign in first. What you collect as a guest cannot be restored in two cases: if the App is deleted or the phone is replaced before you sign in, and if you sign in to an account that already exists. In the second case that account keeps its own progress, Gold, and items, and everything collected as a guest stays behind. The App warns you before this happens and lets you cancel.
When does the Daily Puzzle change?
A new Daily Puzzle arrives at midnight in your device's local time. Your first solve of the day counts for the Daily Sprint leaderboard and earns a small Gold bonus. A solve that takes longer than 30 minutes still earns the Gold and keeps your streak, but it is not ranked on the leaderboard.
How do hints and Gold work?
A hint places one piece for you in Journey levels. Hints, avatars, and piece skins are bought with Gold in the Store. When you finish your first Journey level you get a welcome chest with Gold and a hint. After that you earn Gold by solving the Daily Puzzle for the first time each day and by opening the chest at the end of each bonus level, or you can buy Gold packs in the Store.
How do I make a purchase or restore one?
Purchases are processed securely by the app store you downloaded the game from (Apple App Store or Google Play). If a Gold pack you bought did not arrive, open the App while connected to the internet and tap Settings → Restore Purchases. If it is still missing, email us with your store receipt and we will sort it out.
How do I delete my account and data?
Open Settings and tap Delete Account in the Account section. This permanently removes your account and associated data. If you no longer have the App installed, you can request deletion by email instead: see Delete Your Account.
I saw an offensive player name on a leaderboard.
Email us the name and which leaderboard you saw it on (Top Players, Daily Sprint, or Time Attack). Names pass through an automatic filter, and we remove names that slip through.
I found a bug or have feedback.
Please email us at support@nishgames.com with your device model and a short description, and we will look into it.