Support

Letter Fall: Word Duel · Help Center

Need help, found a bug, or have a suggestion? We would love to hear from you and usually reply within 1–2 business days.

Email us at support@nishgames.com

Frequently Asked Questions

How does multiplayer work?

Versus mode looks for another player who is searching at the same time and pairs you for a fast 90 second word duel. If nobody is available within a short wait, the game matches you with a computer opponent so you can still play; matches against the computer do not affect your rating. You can also challenge your friends directly from the Friends screen.

How do I keep my progress across devices?

Sign in with Google, Apple, or email from the Profile screen. Guest progress is saved only on the device you are playing on, so signing in keeps your scores, gold, rating, and stats safe. If you plan to buy gold, sign in first: gold bought on a guest account cannot be restored after the App is deleted or the phone is replaced.

How do I add friends or chat?

Open the Friends screen, search for a player by their username, and send a request. Once it is accepted you can challenge them to a duel and chat inside the app.

How do I make a purchase or restore one?

Purchases are processed securely by the app store you downloaded the game from (Apple App Store or Google Play). If something you bought did not unlock, email us with your details and we will help sort it out.

How do I delete my account and data?

Open Profile and tap Delete Account. This permanently removes your account and associated data. If you no longer have the App installed, you can request deletion by email instead: see Delete Your Account.

I found a bug or have feedback.

Please email us at support@nishgames.com with your device model and a short description, and we will look into it.

More

Privacy Policy · Terms of Service · Delete Your Account

Nish Games (Sarp Eroğlu) · support@nishgames.com